Question 1

Are your products genuine Apple?

Accepted Answer

Yes, all our devices are genuine Apple — we don't sell copies or third-party refurbished units. Every device is checked for authenticity when it's added to our inventory.

Question 2

How do I know the condition of the device I'm buying?

Accepted Answer

Every device carries a Grade (A+, A, B, or C) that describes its cosmetic and functional condition in detail. Each product page has a detailed description. See our full Grading Guide to understand what each Grade means.

Question 3

Can I see the device in person before buying?

Accepted Answer

Yes! You can visit our store in Nikaia, Attica to see and try the device. Call us first at +30 212 104 4200 to confirm availability.

Question 4

What comes in the box with the device?

Accepted Answer

Every device comes with a charging cable and any accessories listed in the description. The original box isn't always included — if that matters to you, it will be clearly stated in the listing.

Question 5

Are the devices unlocked?

Accepted Answer

All the iPhones we sell are unlocked and work with any Greek or European SIM card. If a device has any restriction, it will be clearly stated in the listing.

Question 6

Do the MacBooks come with macOS installed?

Accepted Answer

Yes, every MacBook ships with the latest compatible macOS installed, clean and ready to use.

Question 7

Where do you ship to?

Accepted Answer

We ship all over Greece (mainland and islands) by courier. Free delivery within Attica on orders over €90.

Question 8

When will I receive my device?

Accepted Answer

For Attica: 1–2 business days. For the rest of Greece: 2–4 business days. Orders placed before 2:00 PM ship the same day.

Question 9

How much does shipping cost?

Accepted Answer

Within Attica: free on orders over €90. For the rest of Greece or the islands, standard courier rates apply. The exact cost is shown at checkout before you complete your order.

Question 10

Can I pick up from the store?

Accepted Answer

Yes, you can pick up from our store in Nikaia at no extra cost. Contact us to arrange a time.

Question 11

How do you package devices for shipping?

Accepted Answer

Every device is packed in shock-resistant packaging so it arrives in perfect condition. We use foam protection and an outer courier box.

Question 12

What does the 12-month warranty cover?

Accepted Answer

The warranty covers functional faults not caused by misuse, drops, or moisture. It includes free repair or replacement of the device if the fault is within coverage.

Question 13

What is NOT covered by the warranty?

Accepted Answer

Not covered: broken/cracked screens from drops, liquid damage, battery wear from excessive use, cosmetic wear (scratches, dents), and damage from unauthorized repairs.

Question 14

How do I activate the warranty?

Accepted Answer

No activation needed. The warranty applies automatically from the date of purchase. Keep your receipt or order confirmation email.

Question 15

What happens if the device breaks during the warranty period?

Accepted Answer

Contact us at info@flip2store.gr or +30 212 104 4200. We'll guide you through sending or dropping off the device. Our goal is to resolve it within 5–10 business days.

Question 16

Does the warranty still apply if I use another technician?

Accepted Answer

The warranty is voided if the device is repaired by an unauthorized technician or if parts are replaced with non-genuine ones. If you need a repair, contact us first.

Question 17

What payment methods do you accept?

Accepted Answer

We accept card payments (Visa, Mastercard, Amex) through the National Bank of Greece's secure gateway, credit card installments (3–36 installments), and bank transfer.

Question 18

Is card payment secure?

Accepted Answer

Yes. We use the National Bank of Greece's certified payment system with SSL encryption. We never store card details on our servers.

Question 19

How many installments can I choose?

Accepted Answer

For purchases from €300 to €999: up to 9 interest-free installments. For purchases of €1,000 and above: up to 36 installments. The surcharge is calculated per the National Bank of Greece's formula and shown transparently before you complete your purchase.

Question 20

Can I pay by bank transfer?

Accepted Answer

Yes. Contact us for the account details. Your order is processed once the deposit is confirmed (1–2 business days).

Question 21

Do you issue invoices?

Accepted Answer

Yes, we issue a receipt or invoice for every purchase. If you need a business invoice, mention it in your order notes or contact us.

Question 22

Can I return a device?

Accepted Answer

Yes. You have the right to return it within 14 days of delivery, with no reason required (distance-selling law). The device must be returned in the same condition it was received.

Question 23

How do I make a return?

Accepted Answer

Email us at info@flip2store.gr with your order number and reason for return. We'll send you shipping instructions within 24 hours.

Question 24

When will I get my money back?

Accepted Answer

After we receive and inspect the returned device (1–3 business days), the refund is issued to your original payment method within 5–7 business days.

Question 25

What if the device is NOT as described?

Accepted Answer

If the device doesn't match its listing description, we cover the full cost of the return and refund you immediately. Contact us right away.

Question 26

Which devices do you buy?

Accepted Answer

We buy iPhone, MacBook, iMac, and iPad in good working condition. Use the valuation tool on the Sell page to see the current price.

Question 27

How does the selling process work?

Accepted Answer

1) Fill out our online valuation tool (5 minutes). 2) Receive an offer. 3) If you accept, we arrange pickup from your home or courier shipping. 4) After inspection, payment is made within 1–2 business days.

Question 28

When do I get paid?

Accepted Answer

Right after the physical inspection of the device (which confirms it matches your description), payment is made by bank transfer within 1–2 business days.

Question 29

What paperwork do I need to sell?

Accepted Answer

You need to complete a Sworn Declaration (Law 1599/1986) confirming you are the legal owner of the device. The declaration is generated automatically through our platform.

Question 30

Is the valuation price final?

Accepted Answer

The online valuation is based on the details you provide. If the physical inspection finds the device's condition differs, the price may be revised. In that case, you have the right to decline and get your device back.

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